Last updated: May 14, 2026

Welcome to Zoi Digital (“Company,” “we,” “us,” or “our”).

These Terms & Conditions (“Terms”) govern your use of our website, services, communications, and any work provided by Zoi Digital. By accessing this website or engaging our services, you agree to these Terms.

If you do not agree with these Terms, please do not use the Site or our services.

1. Services

Zoi Digital provides digital marketing and creative services, including but not limited to:

• Search Engine Optimization (SEO)
• Technical SEO
• Content writing and optimization
• Website design and development
• Website audits
• Digital marketing consulting
• Strategy and analytics services

Service scope, timelines, deliverables, and pricing may vary depending on the individual project or agreement.

2. Use of the Website

You agree to use this website only for lawful purposes and in a manner that does not:

• Violate applicable laws or regulations
• Interfere with website security or functionality
• Attempt unauthorized access to systems or data
• Copy, scrape, or exploit website content without permission
• Use the Site for spam, abuse, or fraudulent purposes

We reserve the right to restrict or terminate access to the Site at any time for misuse or violation of these Terms.

3. Client Responsibilities

Clients are responsible for:

• Providing accurate information and materials required for the project
• Reviewing deliverables in a timely manner
• Maintaining access to relevant platforms, domains, hosting accounts, analytics tools, or CMS systems where applicable
• Ensuring they have legal rights to any content, images, trademarks, or materials supplied to us

Delays caused by missing access, approvals, or required materials may affect project timelines.

4. Payments

Unless otherwise agreed in writing:

• All invoices are payable by the due date listed on the invoice
• Payments are made via invoice payment methods approved by Zoi Digital
• Late payments may result in paused work, delayed delivery, or project termination
• All fees are stated in USD unless otherwise specified

Failure to complete payment may result in suspension of services or withholding of deliverables until payment is received.

5. No Refund Policy

Due to the time, strategy, research, and labor involved in digital services, all payments made to Zoi Digital are generally non-refundable.

By purchasing services from us, you acknowledge and agree that:

• SEO, marketing, consulting, and design work involve time-based effort and custom deliverables
• Results may vary depending on market conditions, competition, algorithm changes, and third-party platforms
• Refunds will not be issued for completed work, partially completed work, strategy development, consulting time, or ongoing services

Exceptions may be made solely at our discretion.

6. No Guarantee of Results

While we aim to provide high-quality services and best practices, Zoi Digital does not guarantee:

• Search engine rankings
• Specific traffic increases
• Lead generation outcomes
• Revenue increases
• Conversion rates
• Indexing results
• Business growth outcomes

Search engines, advertising platforms, and third-party services frequently change algorithms and policies outside of our control.

Any examples, projections, case studies, or estimates provided by us are illustrative only and should not be interpreted as guarantees.

7. Intellectual Property

Unless otherwise agreed in writing:

• Zoi Digital retains ownership of its proprietary methods, strategies, frameworks, templates, systems, processes, and internal documentation
• Clients retain ownership of their pre-existing trademarks, logos, and brand assets
• Final approved deliverables created specifically for a client may be used by the client after full payment is received

We reserve the right to display non-confidential project work, screenshots, designs, or campaign examples in our portfolio or marketing materials unless otherwise agreed in writing.

8. Third-Party Platforms and Services

Our services may involve third-party tools and platforms, including but not limited to:

• Google services
• CMS platforms
• Hosting providers
• Analytics software
• Scheduling platforms
• SEO software
• Website plugins and integrations

We are not responsible for outages, errors, policy changes, suspensions, algorithm updates, data loss, or issues caused by third-party services.

9. Limitation of Liability

To the maximum extent permitted by law, Zoi Digital shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

• Use of the website
• Service interruptions
• SEO performance fluctuations
• Search engine ranking changes
• Loss of business, profits, revenue, data, or opportunities
• Third-party platform actions or penalties

Our total liability for any claim related to our services shall not exceed the amount paid to us for the specific service giving rise to the claim.

10. Website Disclaimer

The information on this Site is provided for general informational and educational purposes only.

Nothing on this website constitutes legal, financial, or business advice. You should consult qualified professionals before making business or legal decisions.

We make no warranties regarding the completeness, accuracy, or reliability of website content.

11. Termination

Either party may terminate a service relationship at any time unless otherwise agreed in writing.

We reserve the right to terminate or refuse service if:

• Payments are not made
• Communication becomes abusive or inappropriate
• Required cooperation is not provided
• A client requests unethical, illegal, or spam-related activities

Any completed work up to the termination date remains billable.

12. Privacy

Your use of the Site is also governed by our Privacy Policy.

Please review our Privacy Policy here:

Privacy Policy

13. International Users

Zoi Digital operates internationally and may work with clients located in multiple countries.

By using our Site or services, you acknowledge that your information may be processed in jurisdictions outside your country of residence.

14. Governing Law

These Terms shall be governed and interpreted under the laws applicable within the United States, without regard to conflict of law principles.

Any disputes arising from these Terms or our services shall be resolved in an appropriate jurisdiction selected by Zoi Digital where legally permitted.

15. Changes to These Terms

We may update these Terms from time to time.

When updates are made, the “Last updated” date at the top of this page will be revised. Continued use of the Site or services after changes constitutes acceptance of the updated Terms.

16. Contact Information

If you have questions regarding these Terms & Conditions, you may contact:

Zoi Digital
Email: info@zoi-digital.com